Customer Stories
How Matic Insurance's Legal Team scaled without adding headcount
Research, contract tracking, policy review, legal operations
When Lori Mininger joined Matic as VP of Legal, she inherited a team managing 111 contracts across three spreadsheets, legal research that took days, and a stack of internal policies written by predecessors who were long gone. Matic is a digital insurance agency and marketplace, for the mortgage and banking industry.
A small team covering a wide mandate
Lean legal teams at fast-growing companies learn quickly that the problem is not capability. It is capacity. Every hour spent reconstructing what a contract says, or searching manually across 50 states for a regulatory answer, is an hour not spent on the judgment calls the business is actually waiting for.
Lori Mininger, VP of Legal at Matic, runs a small team covering contracts, compliance, legal research, and regulatory monitoring for an insurance technology company. When the team's workload reached the point where manual processes were no longer a workaround but a liability, she did what rigorous legal buyers do: she built a requirements list, evaluated 11 vendors, and demoed 3 before making a decision.
Lori's goal going in wasn't to cut costs. It was to make sure the team could do the work well without burning out or constantly reaching for outside help on questions they could reasonably handle themselves. She wanted a tool built for legal, responsive to how her team actually thought, and easy enough to use from day one that it wouldn't create more work in the process of learning it.
Only one made it through. Ruli.
From implementation to impact in 30 days
Within the first month of using Ruli, Matic saw measurable impact across the work that was slowing the team down most.
Legal research that once took days now happens in hours, with citation-backed outputs and suggested follow-up questions that help the team know what to ask next.
The Magic Prompt feature changed how the team writes requests from the start, guiding them to scope questions more precisely and get stronger outputs with less back and forth.
And with Ruli's DataGrid connected directly to Google Drive, Matic uploaded contracts from their CLM system and built dashboards to track key terms across their portfolio. Clicking on any data point surfaces the exact contract language instantly, cutting out hours of manual searching.
A relationship that goes above and beyond
For Lori the quality of the output was as important as the quality of the partnership with Ruli. Both held up over time.
"They're just really great to work with. Recommendations that we made were implemented almost real time. We knew this was going to be a partnership and we were going to grow together."
That responsiveness mattered in ways that go beyond individual feature requests. For a small legal department adopting a new tool, knowing that feedback is heard and acted on changes the nature of the relationship. Her team could surface what was and wasn't working, watch the product respond, and build real confidence in the tool over time.
One year later
Lori Mininger pulled the usage metrics herself. In the twelve months since Matic went live on Ruli, her team of three logged 7,788 hours of work through the platform. At their outside counsel rate of $500 an hour, that's over $800K in legal work the team handled internally.
The number that matters most to Lori Mininger isn't the total. It's what changed about how her team shows up to outside counsel when they do need them.
"It has enabled us to do the initial assessment and be very intentional about the questions that we ask outside counsel. It can really help you identify what you should be asking. And for individuals who aren't comfortable or don't know what to ask, this will help."
Going into an outside counsel engagement with a focused question rather than an open problem changes the quality of the advice that comes back, the time it takes to get there, and what ends up on the invoice. For a compliance-heavy team fielding regulatory questions across multiple jurisdictions, that preparation compounds fast.
A year in, Matic's legal function covers the same ground it always did. The difference is that Lori Mininger's team is the one covering it.
Lori Mininger
VP of Legal at Matic
“Ruli has given our team back time we didn’t have. We can verify research instead of recreating it from scratch, track contracts without getting lost in spreadsheets, and focus on higher-value work.”
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