1. Acceptance of These Terms

These Terms of Service ("Terms") are entered into by and between you ("you," "Customer," or "User") and Ruli, Inc. ("Ruli," "Company," "we," or "us"). These Terms govern your access to and use of the websites located at https://www.ruli.ai/legal/platformtermsofservice/ (the "Website") and Ruli's platform providing AI legal agents and related services to facilitate legal and business operations, including any content, tools, features, integrations, and other products or offerings made available by Ruli (collectively, the "Services").

By clicking "I Agree," creating an account, purchasing a subscription, or otherwise accessing or using the Services, you accept and agree to be bound by these Terms and our Privacy Notice, which is incorporated by reference. If you do not agree, you must not access or use the Services.

ARBITRATION NOTICE; CLASS ACTION WAIVER: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ SECTION 17 CAREFULLY.

2. Order of Precedence and Applicability

2.1 Individual Subscriber Terms and Conflict Rule

If you subscribe to or use the Services as an individual subscriber (including personal or small business use), the Ruli Consumer Terms of Service / Individual Subscriber Agreement (the "Individual Subscriber Terms") are incorporated into these Terms and apply to you. In the event of any conflict or inconsistency between these Terms and the Individual Subscriber Terms, the Individual Subscriber Terms control.

2.2 Enterprise or Organization Use

If you access or use the Services through your employer or another organization, or under an order form, master subscription agreement, services agreement, statement of work, data processing addendum, or similar written agreement with Ruli (an "Order Form" or "Enterprise Agreement"), then that agreement may supplement or supersede these Terms to the extent stated in the agreement. If you create an account or use the Services on behalf of another person or entity, you represent and warrant that you have authority to accept these Terms on their behalf.

3. Eligibility and Age Requirements

The Services are not intended for children under 13.

  • Ages 18 and over: You may create and manage your own account.

  • Ages 13-17: You may only use the Services with parental or guardian consent and oversight. Your parent/guardian must create and manage your account and accept these Terms on your behalf.

  • Under 13: You may not use the Services.

4. Account Registration and Security

4.1 Account Information

You must provide accurate, current, and complete information when registering for an account and keep it updated.

4.2 Credentials and Responsibility

You may not share your account credentials or make your account available to anyone else unless your subscription tier or an Enterprise Agreement expressly permits it. You are responsible for all activities that occur under your account.

4.3 Access Changes and Restrictions

We may withdraw, amend, restrict, suspend, or discontinue the Services (in whole or in part) at any time in our discretion, including for maintenance, security, capacity constraints, or other operational reasons. We are not liable if any part of the Services is unavailable at any time or for any period.

5. Provision of the Services; Updates; Availability

Subject to your compliance with these Terms, you may access and use the Services during your Subscription Term. In using the Services, you must comply with all applicable laws, including professional licensing and ethical obligations.

Ruli may improve, modify, or update the Services, including launching new features or fixing bugs. We will use commercially reasonable efforts to provide advance notice if updates materially change the Services. Ruli has no obligation to keep providing all or any particular features of the Services or to deliver future functionality not part of the Services when you signed up.

6. Inputs, Outputs, and AI-Specific Terms

6.1 Definitions

Input means queries, prompts, instructions, data, documents, attachments, or other information submitted by you to the Services.

Output means the data, content, analyses, or other information provided by the Services in response to Input.

6.2 Your Responsibilities for Inputs

You represent and warrant that you have all rights necessary to provide Inputs to the Services and that Inputs are accurate, complete, lawfully obtained, and do not violate applicable law or third-party rights.

6.3 Output Review; No Reliance

You acknowledge that Outputs may be incomplete, inaccurate, outdated, or otherwise incorrect. You are solely responsible for reviewing, validating, and verifying Outputs before using or relying on them. You will not rely on Outputs as a substitute for professional judgment.

6.4 Output Uniqueness

Outputs may not be unique, and other users may receive similar Outputs. Your rights to Outputs do not extend to other users' Outputs or third-party information, content, or data. Ruli retains all rights in the technology used to produce Outputs and may provide Outputs to others.

6.5 Not Legal Advice; No Attorney-Client Relationship

The Services and Outputs are provided for general guidance and workflow-assistance purposes only and do not constitute legal advice or professional counsel. Use of the Services does not create an attorney-client relationship or any fiduciary duty. You should consult qualified professionals as appropriate.

7. Data Rights, Privacy, and Security

7.1 Ownership of Customer Data

You retain ownership of your Customer Data, including Inputs and any content you upload, submit, or store in the Services.

7.2 License to Operate the Services

You grant Ruli a limited, non-exclusive, worldwide, sublicensable license to host, store, process, reproduce, display, and transmit Customer Data solely to provide, secure, maintain, and support the Services; prevent fraud and abuse; comply with applicable law; and enforce these Terms.

7.3 AI Training and De-identified Data

By default, Ruli does not use Customer Data to train its AI models. If you opt in via an express mechanism we provide, Ruli may use only De-identified Data for AI training. You can opt out at any time; however, training already performed cannot be reversed.

Even if you opt in, Ruli does not share Customer Data with third-party AI providers for training.

Ruli may create and use De-identified Data (e.g., aggregated or de-identified analytics) during and after the Subscription Term to improve and ensure the quality, security, and performance of the Services.

7.4 Privacy Notice

Our Privacy Notice describes how we collect, use, and disclose information. By using the Services, you consent to our data practices as described in the Privacy Notice.

7.5 Security; Downloading and Deleting Data

Ruli uses industry-standard security measures and encrypts data in transit and at rest; however, no system is 100% secure.

You may request or download your data via account settings (where available) or by contacting us. You may also delete content or delete your account. Most data is deleted within 30 days; backups are typically removed within 90 days; and certain information may be retained for legal compliance, dispute resolution, enforcement, and backups consistent with the Privacy Notice.

8. Confidentiality

Each party may receive Confidential Information from the other. Confidential Information includes non-public information that a reasonable person would understand to be confidential, including Customer Data and each party's business, technical, or product information.

The receiving party will protect Confidential Information using at least reasonable care, use it only to perform under these Terms, and not disclose it to third parties except to contractors and service providers who need to know and are bound by confidentiality obligations.

Confidentiality obligations do not apply to information that is public through no fault of the receiving party, was known without restriction before receipt, is independently developed, or is rightfully received from a third party without restriction. Disclosure may be made if required by law, with notice where legally permitted.

9. Subscriptions, Trials, Billing, Taxes, Refunds, and Usage Limits

9.1 Subscription Plans and Automatic Renewal

We may offer subscription tiers, including monthly and annual plans. Unless otherwise stated, subscriptions automatically renew at the end of each billing period unless you cancel before renewal.

9.2 Payment; Failed Payments

If you purchase paid Services, you will provide complete and accurate billing information and a valid payment method. We will charge your payment method on each renewal. If payment cannot be completed, we may downgrade or suspend access until payment is received.

9.3 Taxes

You are responsible for applicable taxes, and we will charge tax when required.

9.4 Refunds (Consumer Baseline)

Unless an Enterprise Agreement states otherwise, the following consumer baseline refund policy applies: (a) Monthly subscriptions: if you cancel within 7 days of an initial purchase or renewal, you may request a full refund; after 7 days, payments are non-refundable. (b) Annual subscriptions: if you cancel within 30 days of the initial purchase, you may request a full refund; after 30 days, we may provide a prorated refund for remaining months minus a $25 administrative fee. Refund requests must be emailed to contact@ruli.ai.

9.5 Price Changes

If we change pricing, we will provide at least 30 days' notice, and price changes will take effect at the next renewal (not the current billing period).

9.6 Upgrades and Downgrades

Upgrading: You can upgrade your plan anytime. We'll charge you the prorated difference immediately, and your new features activate right away.

Downgrading: You can downgrade your plan anytime. Changes take effect at your next renewal date. You'll keep your current features until then.

9.7 Free Trials

We may offer free trials to new users and may determine eligibility to prevent abuse.

  • Email address (one trial per email).

  • Payment method (one trial per payment method).

  • Other factors we use to prevent abuse.

Unless otherwise stated, trials may automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends.

9.8 Canceling During Trial; Data After Trial Ends

You may cancel during a trial at least 24 hours before the trial ends to avoid being charged.

If you do not convert to a paid subscription after a trial:

  • Your account may become read-only for 60 days.

  • You can download your data during this period.

  • After 60 days of inactivity, your data may be permanently deleted.

  • Logging in during the 60-day period may extend the retention period.

9.9 Usage Limits

Your subscription may include usage limits (e.g., document processing, storage, queries, exports). We may enforce limits through technical controls, throttling, temporary restrictions, or upgrade prompts. We may also set limits such as a maximum number of documents per extraction workflow.

10. Intellectual Property; Feedback; Trademarks

10.1 Ruli Intellectual Property

The Services and their contents, features, and functionality are owned by Ruli or its licensors and are protected by intellectual property laws. Except as expressly provided, no rights are granted to you.

10.2 Permitted Use

You may access and use the Services for your personal, household, or internal business purposes (as applicable to your subscription type). You may not copy, modify, distribute, or create derivative works of the Services except as expressly permitted by these Terms or applicable law.

10.3 Feedback

If you submit comments, ideas, or feedback, you agree Ruli may use them without restriction or compensation.

10.4 Trademarks

The name Ruli, the Ruli logo, and related marks are trademarks of Ruli or its licensors. You must not use them without prior written permission.

11. Acceptable Use and Prohibited Activities

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable law or regulation, including export laws.

  • Engage in conduct that harms or interferes with others' use of the Services or exposes Ruli or users to liability.

  • Prompt the AI to disclose sensitive, confidential, or proprietary information of any third party without authorization.

  • Resell, redistribute, or provide the Services as a service bureau/time-sharing service, or distribute Outputs in bulk as a data product.

  • Use Outputs to train competing AI models or attempt to manipulate the AI to bypass safety features.

  • Access the Services if you are a direct competitor of Ruli, except with Ruli's prior written consent, or use the Services for competitive purposes.

  • Damage, disable, overburden, interfere with, or impair the Services, or attempt to gain unauthorized access to accounts or systems.

  • Use robots, scrapers, crawlers, or other automated means to access or extract data without Ruli's written permission.

  • Reverse engineer, decompile, or disassemble the Services except as permitted by law.

  • Introduce malware or harmful code.

Violations may result in suspension or termination and may be reported to law enforcement when appropriate.

12. Copyright Complaints

If you believe that your copyrighted work has been infringed through the Services, please email contact@ruli.ai with: (i) your signature; (ii) identification of the copyrighted work; (iii) identification and location of the allegedly infringing material; (iv) your address, telephone number, and email; (v) a good-faith statement that the use is unauthorized; and (vi) a statement under penalty of perjury that the notice is accurate and you are authorized to act.

13. Suspension and Termination

We may suspend or terminate your access to the Services if you violate these Terms, fail to pay fees when due, create risk or legal exposure for Ruli, or if required by law. We may act immediately for serious violations.

Upon termination or expiration, your right to access the Services ends, and data handling follows Section 7.5 and the Privacy Notice, including applicable retention and deletion timelines.

14. Disclaimers

14.1 Not Legal Advice

Ruli does not provide legal advice. Outputs may contain errors or omissions and may not reflect the most current law. You must use independent judgment and consult qualified professionals as appropriate.

14.2 As-Is Service

THE SERVICES AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

14.3 AI Limitations

AI systems have inherent limitations and may produce unpredictable or biased results. Ruli does not warrant that Outputs will be accurate, complete, or suitable for any specific purpose.

14.4 Third-Party Content and Integrations

Ruli is not responsible for third-party content, links, or integrations made available through the Services.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RULI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RULI'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID RULI FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF GREATER, THE MINIMUM AMOUNT REQUIRED BY APPLICABLE LAW).

These limitations do not apply to the extent prohibited by law and do not apply to liability for gross negligence or willful misconduct, or death or personal injury caused by negligence, where applicable.

16. Indemnification

You agree to defend, indemnify, and hold harmless Ruli and its affiliates, licensors, service providers, and their officers, directors, employees, contractors, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your misuse of the Services, your Customer Data, or your violation of law or third-party rights.

17. Dispute Resolution; Arbitration; Class Action Waiver

17.1 Informal Resolution First

Before initiating arbitration or litigation, you agree to contact us at contact@ruli.ai and attempt to resolve the dispute informally for at least 60 days.

17.2 Binding Arbitration

If we cannot resolve a dispute informally, you and Ruli agree to resolve any claim arising out of or relating to these Terms or the Services through binding arbitration administered by JAMS, except where arbitration is prohibited by law or where a claim may be brought in small claims court.

17.3 Consumer Arbitration Procedures; Opt-Out

For individual subscribers, arbitration is governed by the Individual Subscriber Terms, including procedures, fee allocation, and an opt-out right. If you are an individual subscriber, you may opt out of arbitration by emailing arbitration-optout@ruli.ai within 30 days of creating your account, including your name, email address, and a clear statement that you are opting out.

17.4 No Class Actions

YOU AND RULI AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

17.5 Injunctive Relief

Nothing in this section prevents either party from seeking injunctive or other equitable relief to prevent actual or threatened infringement, misappropriation, or violation of intellectual property, confidentiality, or data security obligations.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

To the extent a dispute is permitted to proceed in court (rather than arbitration), you agree to jurisdiction and venue in the state or federal courts located in Austin, Texas, except where prohibited by law or where an Enterprise Agreement states otherwise.

19. Notices

Notices must be in writing and delivered by personal delivery, nationally recognized overnight courier, certified/registered mail (return receipt requested), or email, to the addresses in the applicable Order Form or as otherwise designated by a party in writing. Notices are effective upon receipt.

20. Assignment

You may not assign or transfer these Terms or your rights/licenses under them without Ruli's prior written consent. Ruli may assign these Terms without restriction.

21. Force Majeure

Ruli is not liable for delays or failures in performance caused by events beyond Ruli's reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government action, or internet failures.

22. Export Controls and Government Users

You agree to comply with applicable export laws and regulations and not use the Services in embargoed or sanctioned jurisdictions where prohibited.

If you are a U.S. government entity, the Services are a commercial item as defined in FAR 2.101 and you receive only the rights granted in these Terms unless a separate written agreement states otherwise.

23. Severability; Waiver; Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect and the invalid provision will be modified to reflect the parties' intent as closely as permitted by law. Failure to enforce a provision is not a waiver.

These Terms, together with the Privacy Notice, the Individual Subscriber Terms where applicable, and any Enterprise Agreement where applicable, constitute the entire agreement between you and Ruli regarding the Services and supersede prior or contemporaneous understandings on the same subject matter.

24. Contact Information and Disclosures

Ruli, Inc., 10900 Research Blvd. Ste. 160C PMB 3176, Austin, TX 78759.

  • General Support: contact@ruli.ai

  • Billing: billing@ruli.ai

  • Privacy: security@ruli.ai

California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.